Frequently Asked Questions
Everything you need to know about shopping with RNLI Store
How long will it take for my order to arrive?
Standard delivery typically takes 3-5 working days within the UK. International shipping times vary by location but generally take between 7-14 working days.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please note that certain items, like personalized goods or earrings, may be exempt for hygiene and safety reasons.
Where do the profits from my purchase go?
100% of the profits from the RNLI Store go directly towards supporting the RNLI's lifesaving work, helping to fund our volunteer lifeboat crews and seasonal lifeguards.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been shipped?
Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times will be calculated at checkout based on the destination and weight of your order.